Mapping of quality standards of health services in a Facility Management System for Colombian hospitals

Abstract

The health service quality standards for Colombian health institutions entail obligations that must be aligned with the various management systems, including for support activities in the hospital environment. The authors of this work recognized the need to determine the impact of the quality standards of health services in the different phases of the continuous improvement cycles of a Facility Management System. In this work, it was carried out a documentary analysis and information treatment of national and international accreditations related to the stages of the high-level structure in a Facility Management System based on the ISO 41001 standard. The findings of this research have evidenced the compatibility and impact of the groups of standards of regulatory convergence in the different cycles of continuous improvement (operational, tactical, strategic, and transformational) in a Facility Management System for Colombian health institutions. Therefore, the authors of this work deduce that the regulatory correspondence in a Facility Management System can drive facility management services to achieve continuous improvement of the hospital infrastructure that guarantees the quality of health services and integration with other management systems.